Current Maintenance Plans

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1 unit = 15 minutes of website changes or support.  Website changes completed under maintenance are charged per unit (minimum charge is 15 minutes – 1 unit). Website changes charged at our hourly rate are charged per hour (minimum charge is 1 hour).

Please note that urgent work will use double units – eg, 2 x 15min

Units are valid for 12 months from date of purchase.

**excludes purchase of plugins, stock photos, stock video, stock audio or custom programming.

Your maintenance units can be used for any of the following:

  • Support or training in updating your website, including how to add forms, pages, menu items, videos etc
  • Adding text, images or files to your website for you
  • Adding new pages or forms
  • Restructuring your menu or checking your statistics
  • Adjusting or adding new slides or buttons to rotating banners
  • Quoting  (please note that we reserve the right to charge some units for quoting before performing a job)

Maintenance units can not be used for:

  • Work that requires a test site before being launched, for example, a website refresh
  • Programming jobs that require a specification (usually programming tasks of more than 4 hours duration)
  • Making changes or additions to a non-Datasearch built website (except via prior arrangement)
  • Call out fees or in-office training

Please note that maintenance units are valid for 12 months and unused maintenance units are not refundable.

For further details, please see how maintenance works.